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Job Stress Effects On Job Satisfaction And Attrition In 9-1-1 Call Centers, Damarys Jaile Gilligan
Job Stress Effects On Job Satisfaction And Attrition In 9-1-1 Call Centers, Damarys Jaile Gilligan
Theses and Dissertations
In 9-1-1 call centers across the nation the personnel shortage has become a crisis. The nature of the job of a 9-1-1 telecommunicator is stressful due to the high volume of emergency calls. This applied dissertation was designed to learn if there is a relationship between job stress, burnout levels, and job satisfaction in 9-1-1 telecommunicators. This was a nonexperimental quantitative survey research with a correlational approach. The population was a nonprobability convenience sample recruited through the Survey Monkey Audience platform. Data was collected at one point in time. A total of 37 participants took part in the study. All …
Investigating Student Perceptions Of The Effectiveness Of A First-Year Experience Online Program On Student Retention, Jennifer P. Bowman-Wilson
Investigating Student Perceptions Of The Effectiveness Of A First-Year Experience Online Program On Student Retention, Jennifer P. Bowman-Wilson
Theses and Dissertations
This applied dissertation is a mixed-methods study designed to collect student perspectives of an online First-Year Experience (FE) course and to determine the overall value of the FE course. The researcher sought to identify what is the value of the FE course to the students enrolled in this online course. In the study’s survey, students will be asked a series of questions designed to determine the overall value of the FE course. For this study, the online FE course survey addressed the following theme areas: Course Content, Overall Satisfaction, Transfer Perceptions, and the participants are the new incoming students (first-year …