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Student Perceptions Of A Customer Service Model In A For-Profit Higher Education Institution, Leonard J. Grinstead
Student Perceptions Of A Customer Service Model In A For-Profit Higher Education Institution, Leonard J. Grinstead
Graduate Research Theses & Dissertations
The purpose of this quantitative study was to examine the impact on students of customer service-oriented behaviors exhibited by faculty members and student advisors in a single geographic segment of a large institution of higher education in the for-profit sector headquartered in the midwestern United States. A single-case case study approach was used in order to explore students’ degree of satisfaction with customer service experiences and the extent to which these impacted their decisions to persist toward graduation from the university. A survey approach with a questionnaire distributed by email was used in order to gather data from students for …
Exploring Experiences Of Diverse Faculty With Diverse Students In Distance Education, Theresa West
Exploring Experiences Of Diverse Faculty With Diverse Students In Distance Education, Theresa West
Theses and Dissertations
This study aims to explore faculty’s experiences regarding teaching methods and student-teacher interaction. The interaction between the majority groups and diverse (minority) groups on the college and university campuses needs to be addressed in order for colleges to achieve the universal goal of education for all (Akombo, 2013). Such interactions can be achieved through a curriculum that fosters cultural perspectives within the college communities (Akombo, 2013). Due to the diversity and pluralism of educational environments, academic faculty must be able to discuss multiple cultural perspectives in the classroom (Akombo, 2013). For this reason, the Roger’s Diffusion of Innovation Theory will …