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Effect Of Integrating Adult Learning Concepts And Curriculum Structure Into Customer Service Training For Specialty Pharmacy Employees, Caroline Mccallister

Dissertations

The purpose of this research was to explore the effect of integrating adult learning into a structured curriculum specifically designed to address the learning needs of patient services coordinators (PSCs). The research was conducted for two primary reasons: (a) to determine the effect, if any, of presenting new hire training created using adult learning principles and sound curriculum design had on satisfaction levels with that training, and (b) to determine the effect, if any, of presenting new hire training created using adult learning principles and sound curriculum design had on the length of time needed for a new hire to …