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Measuring Undergraduate Student Satisfaction As An Indicator Of Customer Service In Higher Education, Sanaz Shahi
Measuring Undergraduate Student Satisfaction As An Indicator Of Customer Service In Higher Education, Sanaz Shahi
Theses and Dissertations
The primary purpose of this study was to measuring undergraduate students' satisfaction at Rowan University. The theoretical framework that guided this study was Tinto's Theory, Astin's IEO Model, and Hezberg's Theory. This study use the quantitative method, which includes a survey focused on students' satisfaction of seven areas including: university staff, services provided by the university, academic advisor, class availability, academic major, and campus safety. One hundred seventy nine subjects completed a Likert-type survey using a five-point scale to assess their satisfaction in the seven focus areas. The Statistical Program for the Social Sciences (SPSS) was used to input all …
Impact Of A Leadership Development Intervention On Career Decision-Making Self-Efficacy Of Community College Students: A Quasi-Experimental Research Design, Sarah Jane Mcelroy
Impact Of A Leadership Development Intervention On Career Decision-Making Self-Efficacy Of Community College Students: A Quasi-Experimental Research Design, Sarah Jane Mcelroy
Theses and Dissertations
The overall purpose of this quasi-experimental research study was to determine if a formalized leadership development program had an effect on a community college student's level of career decision-making self-efficacy. This research study utilized the Career Exploration & Decision-Making Learning Experiences Scale (CEDLE) and the Career Exploration & Decisional Self-Efficacy Brief Decisional (CEDSE-BD) questionnaire to determine a student's level of career decision-making self-efficacy before and after participation in a leadership intervention (n = 411). Propensity Score Matching was utilized to account for a variety of confounding variables and self-selection bias. Results showed that community college students who participated in a …