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Full-Text Articles in Education
Measuring Undergraduate Student Satisfaction As An Indicator Of Customer Service In Higher Education, Sanaz Shahi
Measuring Undergraduate Student Satisfaction As An Indicator Of Customer Service In Higher Education, Sanaz Shahi
Theses and Dissertations
The primary purpose of this study was to measuring undergraduate students' satisfaction at Rowan University. The theoretical framework that guided this study was Tinto's Theory, Astin's IEO Model, and Hezberg's Theory. This study use the quantitative method, which includes a survey focused on students' satisfaction of seven areas including: university staff, services provided by the university, academic advisor, class availability, academic major, and campus safety. One hundred seventy nine subjects completed a Likert-type survey using a five-point scale to assess their satisfaction in the seven focus areas. The Statistical Program for the Social Sciences (SPSS) was used to input all …
Gateway To Student Satisfaction: A Mixed Methods Study For Redesigning Student Services From A Legacy Model To A 21st Century One-Stop Model, Debora Rivera
Theses and Dissertations
The purpose of this study was to explore the student experience, in a One Stop Center at a public comprehensive community college located in the Mid-Atlantic region. This study utilized an explanatory sequential mixed methods analysis to assess the perceived impact of the centralization of functions on student satisfaction. Using expectation confirmation theory, customer satisfaction theory, and the researcher's professional experiences as a framework, the data collected allowed insight into the student experiences within an integrated one stop student service delivery environment. Five key findings demonstrated that further exploration of student needs and more frequent evaluation of services to meet …