Education Commons^™

Virtual Reference Best Practices And The College Student Experience, Sara J. Stambaugh

School of Education and Leadership Student Capstone Theses and Dissertations

This capstone addressed the research question: what are today’s best practices in online reference, and how can librarians at academic institutions improve the student experience in online reference transactions? It documents one librarian’s creation of best practices for a virtual reference service based on the guidelines and practices outlined by governing bodies, commercial entities, and other libraries. During the study the practices were implemented at a higher education institution and results about the effectiveness, clarity, and overall improvement of virtual reference transactions were gathered using a mixed-methods approach. The author used related research literature as a foundation for building best …

09-2016 Newsletter, Minnesota State University, Mankato. Library Services

Library Services Newsletters

Minnesota State University, Mankato, Library Services Newsletter for September 2016.

Dit Library Services: An Evolving Learning Environment, Sarah-Anne Kennedy, Israel G. Chidavaenzi, Allison Kavanagh, Brian Gillespie

Other

DIT Library Services: an evolving learning environment

The library as a place of learning has seen progressive change. DIT Library Services is listening and responding to the student need for a library service that supports all their learning requirements and learning styles. A service designed to reach them at their point of need.

05-2016 Newsletter, Minnesota State University, Mankato. Library Services

Library Services Newsletters

Minnesota State University, Mankato, Library Services Newsletter for May 2016.

02-2016 Newsletter, Minnesota State University, Mankato. Library Services

Library Services Newsletters

Minnesota State University, Mankato, Library Services Newsletter for February 2016.