Education Commons^™

Stakeholder Perceptions Of A University Response To Crisis, Katherine M. Kelley

Electronic Theses and Dissertations

The purpose of this study was to contribute to current theory-driven research in crisis communication by examining the perceptions of multiple stakeholder groups to a university crisis response strategy. Two main questions were examined in this dissertation. The first question attempted to determine if a significant difference existed between stakeholder groups and their perception of university reputation, responsibility for the crisis, and potential supportive behaviors toward the university following the university’s response to a crisis. The second asked if Coombs’s Situational Crisis Communication Theory is a practical application for universities.

The participants were from 4 stakeholder groups associated with a …

An Analysis Of School-Based Suicide Postvention Protocols, Emily Catherine Owens

Legacy Theses & Dissertations (2009 - 2024)

The purpose of this study was to generate a base of literature pertaining to school based suicide postvention plans. In order to do this, New York State crisis plans were examined to determine the proportion of plans that address suicide postvention as well as the extent to which postvention protocols are aligned with recommended practices. A coding scheme was developed in order to evaluate the comprehensiveness of the crisis plans and all New York State public schools serving at least two high school grades were invited to share their crisis plan as well as any other documents pertaining to response …