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Full-Text Articles in Education
The Look Of The Learning Organization., Judith G. Baker
The Look Of The Learning Organization., Judith G. Baker
Education Masters
Gillespie Associates, a Rochester-based training and development consulting firm, is interested in developing an off-the-shelf package of instruction to address the current interest in transformation toward becoming a learning organization. Once the concept of the learning organization is explored, it is important to be able to transfer that into a product development opportunity for Gillespie Associates. Beyond the need to understand " the look of the learning organization in the 1990's," however, comes the need to understand how such a concept can be developed into a marketable product. In order to gain a better understanding about the steps companies take …
Enterprise Resource Planning Systems And Their Impact On Development And Training: A Study Of Instructional Methods In North America, Sharon L. Bassette, Wendy L. Carney, Lori A. Laney
Enterprise Resource Planning Systems And Their Impact On Development And Training: A Study Of Instructional Methods In North America, Sharon L. Bassette, Wendy L. Carney, Lori A. Laney
Education Masters
One of the most important issues facing the modern world today is the Year 2000 problem. One of the greatest impacts of this problem is experienced by legacy computer systems. These are the database systems that run our businesses. Legacy systems are operated by segregated software packages that may or may not be able to "communicate" to each other. With the globalization of the economy, business computer systems need to be able to communicate with each other. This type of situation is what enterprise resource planning software is designed to solve. Enterprise Resource Planning (ERP) systems provide a common, consistent …
An Examination Of Communication Competencies For Telephone And Internet Customer Service Representatives, Julie M. Powers
An Examination Of Communication Competencies For Telephone And Internet Customer Service Representatives, Julie M. Powers
Education Masters
The level of service that organizations are providing to their customers is critical to customer loyalty and customer retention. Providing quality customer service should be an organization's top priority. If organizations do not pay attention to the quality of service they are providing to their customers, they may run the risk of being put out of business. To provide quality customer service, an organization must consider the needs of its employees must be addressed internally in order to project a positive image externally. Addressing the needs internally shows that an organization cares about its employees and wants them to grow …