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A New Model: Improving Adult Experiences In The Holy Land With Effective Pre-Departure Information, Resources And Procedures, Sarah A. Loan

Capstone Collection

Since September 11, 2001, Group Travel Directors (GTD) has noted an increase in self-reported anxiety among adult travelers preparing to depart to the Holy Land. This observation has been made by long-term employees both objectively and subjectively by comparing evaluation scores, cancellation percentages, tracking numbers of phone calls from anxious travelers and through staff accounts of conversations with travelers. GTD staff reports that clients often are inclined to make rash decisions based on perfunctory judgments influenced by media coverage.

GTD has collected evaluations from adult travelers for more than twenty years in an effort to better understand traveler perceptions of …