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Exploring The Impact Of Classified Staff Interactions On The Student Experience: A Multiple Case Study Approach, Mary Ann Schmitt

Educational Foundations & Leadership Theses & Dissertations

This qualitative multiple case study explored front-line classified staff interactions with students as a possible strategy for increasing student success. The study was based on the premise that too few students stay at a community college long enough to achieve their academic goals. Therefore, college leaders must identify new strategies to increase student retention and success. A literature review revealed positive student experiences increase the likelihood of student persistence. Since classified staff members interact with students throughout the college, the author examined their interactions as one potential strategy to increase the likelihood of student success.

The study explored classified staff …