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Conversational Structure In Electronic Mail Exchanges, Linda I. Godson

Dissertations and Theses

Electronic mail has become a widely used medium of communication in academia, government, and business. It is unique as a communication medium because it makes conversations across time, space, and organizational levels possible. The ability of electronic mail to "forward" a message allows for the creation of chains that preserve the entire conversation for each participant. This appears to be a new linguistic form in which the interactive features of spoken conversation are realized using electronically transmitted text.

The purpose of the present study was to determine the extent of the similarities and differences between spoken conversation and electronic mail …