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Higher Education Administration

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Northern Illinois University

Student success

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Assessing Faculty Perceptions Of A Guided Pathways Model, Lesley Lynn Zimmerman-Cooper Jan 2021

Assessing Faculty Perceptions Of A Guided Pathways Model, Lesley Lynn Zimmerman-Cooper

Graduate Research Theses & Dissertations

Since the inception of the guided pathways model in 2015, most related research has focused on the interconnecting processes and practices that lead to student persistence and completion. While the processes and practices are the basis of the model, scholars acknowledge that the model's human capital and change management components are just as significant. An institution must have a majority of its faculty and staff engaged in and excited about shifting to guided pathways for the model to succeed and be sustainable. Buy-in across the institution, but especially from faculty, is essential to the model's overall effectiveness.This qualitative case study, …


What Does The Staff Say?: Front-Line Staff Perceptions Of Their Role In Student Success, Lee A. Helbert Jan 2021

What Does The Staff Say?: Front-Line Staff Perceptions Of Their Role In Student Success, Lee A. Helbert

Graduate Research Theses & Dissertations

This study focused on exploring the perceptions of front-line staff in supporting student success at a mid-western community college. These staff are generally the employees who are not generally involved with teaching or administration, but work in offices like the business, financial aid, enrollment services, or are administrative assistants to the different departments. Nine participants participated in individual interviews and/or a focus group discussion. These front-line staff shared their stories that related to how they saw themselves contributing to student success, what they saw as the challenges and benefits of supporting students, and what professional opportunities were provided by the …