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Emotional Intelligence In Hypercrisis: A Content Analysis Of World Trade Center Leadership Response To The Terrorist Attacks Of September 11, 2001, Megan Lindsay Schwartz
Emotional Intelligence In Hypercrisis: A Content Analysis Of World Trade Center Leadership Response To The Terrorist Attacks Of September 11, 2001, Megan Lindsay Schwartz
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The purpose of this qualitative content analysis was to examine World Trade Center (WTC) leadership response to the hypercrisis of 9/11. Information on surviving leaders of four companies housed in the WTC on 9/11 was gathered from ten sources including journal articles, newspaper article, magazine articles, a book, and a documentary. The information was analyzed for evidence of emotional intelligence according to Daniel Goleman's five-construct model. Phrases drawn from the sources were coded according to construct. Results indicated empathy to be the most prevalent response, followed by self-regulation, relationship management, self-awareness, and self-motivation. A second round of coding classified the …