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Coaching Nurse Leaders In Conflict Management And Team Building To Improve Retention, Jeanette Black
Coaching Nurse Leaders In Conflict Management And Team Building To Improve Retention, Jeanette Black
Doctor of Nursing Practice (DNP) Projects
Abstract
Problem: Retention of assistant nurse managers (ANMs) was identified as a concern from interviews with executive leadership and ANMs employed at a large hospital within a Northern California integrated health system. The nurse leader orientation training was reviewed, with gaps identified in conflict management and team building.
Context: The attrition rate of U.S. nurse managers in 2010 was 8.3%, higher than executive nurse leaders, with replacement costs equal to 75% - 125% of a nurse manager’s salary (Loveridge, 2017). Employee turnover and dissatisfaction due to conflict can have detrimental effects on retention, productivity, morale, and quality of patient care. …