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Customer Satisfaction Index Of Singapore 2010: Q2 Results, Customer Satisfaction Index Of Singapore 2010: Full Year Overview
Customer Satisfaction Index Of Singapore 2010: Q2 Results, Customer Satisfaction Index Of Singapore 2010: Full Year Overview
Research Collection Institute of Service Excellence
The Institute of Service Excellence at Singapore Management University rolled out the Customer Satisfaction Index of Singapore for companies in 8 key economic sectors in 2007. 2010 marks the introduction of a quarterly measure-and-release system. Each quarter, end-users of companies from two economic sectors are surveyed. The results are estimated and analysed for release in the same quarter. The national score will be released in the first quarter of the following year. Sectors measured in the second quarter of 2010 are Transportation & Logistics and Education. CSISG company scores draw upon face-to-face interviews with consumers of the companies’ products and …
Bridging The Gap Between Academics And Industry, Colm O'Kane
Bridging The Gap Between Academics And Industry, Colm O'Kane
Conference papers
The benefits of close collaboration with industry for undergraduate design students have been repeatedly emphasised in the literature. This paper describes the operation of a design competition as a collaborative project between the DIT School of Manufacturing and Design Engineering and an external company. Small groups of design students were set a design brief and guided through the year by company representatives and by their academic supervisors. Along with giving an example of problem-based learning and showing how academic projects can remain relevant to the commercial design field, this paper gives an example of what approaches can be taken to …
The Measurement Of Success In External Engagement Activities, Mike Murphy
The Measurement Of Success In External Engagement Activities, Mike Murphy
Conference papers
Our ambition is to identify, through the presentations and the discussion, a number of key insights and necessary actions for development of more and deeper partnerships between Higher Education Institutions and Employers.