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All Hail Jugaad? Understanding The Latest Management Fad From India, Thomas Birtchnell

Faculty of Social Sciences - Papers (Archive)

What do India’s huge blackouts this month have to do with the latest fad for CEOs? Forget guanxi, the Chinese art of networking; forget the Japanese-inspired disciplinary regime, the Six Sigma way. The latest fad to hit the CEO conference circuit is the Indian notion of jugaad. Its supporters include, amongst others, Saatchi and Saatchi’s CEO Worldwide Kevin Roberts. Borrowing a term for the cobbled-together cars the rural poor drive, this new “Indian way” means throwing out all of the complex and costly organisational burdens that clog up smooth and seamless business: occupational health and safety and risk management just …