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City University of New York (CUNY)

Library and Information Science

Digital accessibility

Publication Year

Articles 1 - 3 of 3

Full-Text Articles in Education

Eighteen Blind Library Users’ Experiences With Library Websites And Search Tools In U.S. Academic Libraries: A Qualitative Study, Adina Mulliken Mar 2019

Eighteen Blind Library Users’ Experiences With Library Websites And Search Tools In U.S. Academic Libraries: A Qualitative Study, Adina Mulliken

Publications and Research

Telephone interviews were conducted with 18 blind academic library users around the U.S. about their experiences using their library and its website. The study uses the perspective that blind users’ insights are fundamental. A common theme was that navigating a webpage is time consuming on the first visit. Issues identified include the need for “databases” to be defined on the homepage, accessibly coded search boxes, logical heading structure, and several problems to be resolved on result pages. Variations in needs depending on users’ screen reader expertise were also raised. Suggestions for libraries to address these issues are offered.


“There Is Nothing Inherently Mysterious About Assistive Technology”: A Qualitative Study About Blind User Experiences In Us Academic Libraries, Adina Mulliken Jan 2017

“There Is Nothing Inherently Mysterious About Assistive Technology”: A Qualitative Study About Blind User Experiences In Us Academic Libraries, Adina Mulliken

Publications and Research

Eighteen academic library users who are blind were interviewed about their experiences with academic libraries and the libraries’ websites using an open-ended questionnaire and recorded telephone interviews. The study approaches these topics from a user-centered perspective, with the idea that blind users themselves can provide particularly reliable insights into the issues and potential solutions that are most critical to them. Most participants used reference librarians’ assistance, and most had positive experiences. High-level screen reader users requested help with specific needs. A larger number of participants reported contacting a librarian because of feeling overwhelmed by the library website. In some cases, …


Faculty Visions For Teaching Web Accessibility Within Lis Curricula In The United States: A Qualitative Study, Adina Mulliken, Mireille Djenno Jan 2017

Faculty Visions For Teaching Web Accessibility Within Lis Curricula In The United States: A Qualitative Study, Adina Mulliken, Mireille Djenno

Publications and Research

This qualitative study explores the understanding and perspectives of faculty in US library and information science (LIS) programs about teaching web accessibility. “Web accessibility” can be defined simply as making websites accessible for all, including people with disabilities. Eight LIS professors and two graduate LIS students or recent alumni with interests in accessibility were interviewed for the study. Results showed that, although some faculty were novices, most interviewees thought it would be beneficial to teach web accessibility in a variety of LIS courses. However, despite the seeming consensus, discussion of incorporating web accessibility into curricula was rare. This study explores …