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Zooming In On Zoom Fatigue: A Case Study Of Videoconferencing And Zoom Fatigue In Higher Education, Chandra Kaye Massner

Doctoral Dissertations and Projects

The purpose of this qualitative case study was to explore how faculty and students in higher education experience videoconferencing in online courses and why they feel fatigue. Zoom fatigue, the exhaustion users feel when communicating through videoconferencing platforms, is a recently identified phenomenon associated with the extensive use of synchronous videoconferencing communication. The research employed a qualitative case study approach to investigate how faculty and students experience videoconferencing and Zoom fatigue in online courses at a small liberal arts university in Appalachia. Document review, qualitative surveys, and in-depth interviews informed the case study. Faculty and student respondents reported dissatisfaction with …