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Measuring College Student Satisfaction: A Multi-Year Study Of The Factors Leading To Persistence, Felice D. Billups

Higher Education

How satisfied are students with their college experience? Do they receive the academic and social benefits they expect when they enroll? At what point do they decide that their institutional choice is a “fit” or not? Numerous researchers have investigated these questions for decades (Astin, 1977; Noel, 1978; Pascarella & Terenzini, 2005; Peters, 1988; Tinto, 1987). In the end, most researchers agree that highly satisfied students are more likely to remain in, and ultimately, graduate from college. One of the ways that colleges measure student satisfaction is through the administration of student satisfaction surveys. Satisfaction survey programs emerged in the …