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Text Analytics Approach To Extract Course Improvement Suggestions From Students’ Feedback, Swapna Gottipati, Venky Shankararaman, Jeff Rongsheng Lin

Research Collection School Of Computing and Information Systems

In academic institutions, it is normal practice that at the end of each term, students are required to complete a questionnaire that is designed to gather students’ perceptions of the instructor and their learning experience in the course. Students’ feedback includes numerical answers to Likert scale questions and textual comments to open-ended questions. Within the textual comments given by the students are embedded suggestions. A suggestion can be explicit or implicit. Any suggestion provides useful pointers on how the instructor can further enhance the student learning experience. However, it is tedious to manually go through all the qualitative comments and …