Education Commons^™

Often code enforcement officers get caught in the middle of neighbor disputes and are caught in a dispute with citizens who are upset with their HOA or the City. This interactive program will teach the code enforcement officer how to put basic mediation techniques to work during those types of situations. The program will introduce the code enforcement officer to basic mediation and negotiation techniques including the role of a neutral mediator, new communication skills, interpreting body language and gestures, active and passive listening, diffusing anger, arriving at root-causes of disputes, remaining neutral, and achieving desired results. During the program …