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Commitment To Change Among Managers In A Selected Service Organization In Malaysia, Siti Aishah Hassan Ph.D.

Siti Aishah Hassan Ph.D.

This study examines the role of trust in management as a mediator of the relationship between job related variables, managerial practice variables and commitment to change. The job related variables studied include feedback, job autonomy, employee participation and goal clarity. The managerial practice variables studied include procedural justice, perceived organizational support, transformational leadership, shared values, opportunistic behavior and communication. Data were gathered from 294 managerial staff in a selected service organization in Malaysia using self-administered questionnaires. The results of a structural equation modeling indicate that the relationships among the job related variables, managerial practice variables, and commitment to change were …