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A Systems Approach To Performance Quality: An Application To Higher Education, Tobias Lafleur

Dissertations

Graduate-student teaching apprentices (TAs) in the psychology department at a university in Michigan conducted seminars in an advanced undergraduate-level psychology course. All were members of the department’s behavior analysis training system (BATS). BATS was an integrated series of courses and practicum experiences designed to achieve three main goals: recruiting, training, and maintaining the skills of competent behavior analysts. Twenty-five different tasks performed by the TAs were analyzed and measured prior to an intervention aimed at their improvement. Informal observation suggested that failure to complete these tasks reduced BATS’ ability to meet its larger goals. Three well-known systems analysis models were …