Education Commons^™

Brightpoint Community College: Effective Enrollment Anti-Melt Strategies, Michael J. Forder, Ismael J. Betancourt Velez, Adrian Petway, Juan Espinoza

Doctor of Education Capstones

Community colleges strive to provide affordable and accessible educational opportunities to all. Tuition revenue plays a significant role in college operating budgets and is critical for supporting academic functions. Student dropout threatens the fiscal security of community colleges while running counter to the mission of educating communities. This exploratory case study set out to understand the student melt issue due to non-payment at Brightpoint Community College taking place between enrollment and the start of classes. The research team aimed to understand how students engage with the current payment process, what are the underlying factors leading to missed payments, and what …