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How Fast Is Fast Enough? Education Students’ Perceptions Of Email Response Time In Online Courses, Ching-Wen Zhang, Beth Hurst, Annice Mclean
How Fast Is Fast Enough? Education Students’ Perceptions Of Email Response Time In Online Courses, Ching-Wen Zhang, Beth Hurst, Annice Mclean
Journal of Educational Technology Development and Exchange (JETDE)
An unintended consequence of the ubiquitous use of email for online course communication is that some faculty believe students now seem to expect 24/7 access to their instructors. Emails come from students at all hours of the day and night, and they seem to expect answers quickly. The purpose of this study was to determine the perceptions of college students in the field of education of how long they expect to wait for their online instructors to respond to their emails and how quickly they respond to emails from their online instructors. A voluntary, anonymous survey was sent to undergraduate …