Education Commons^™

The Development Of A Theoretically-Supported Model Of Resolution For Student Complaints In Higher Education, Laura Garrido

Department of Conflict Resolution Studies Theses and Dissertations

Conflict in higher education is inevitable and theoretically driven processes in conflict resolution can be employed to help in managing conflict or mediating issues. Students often are not a part of the well thought-out process that may exists in certain institutions, and the way in which conflict is handled could lack theoretical support. In conflict resolution theory, the process to resolve a conflict is often just as important as the outcome. Students may not be fully satisfied with the outcome of a mediation process when a conflict arises. However, if the mediation session was facilitated properly and a student's input …