Education Commons^™

The Lived Experiences Of 911 Telecommunicators: Life Outside Of The Call Center, Mary's Dariela Martinez

Theses and Dissertations

911 operators are tasked with solving the caller's problem by promptly and efficiently decoding a cry for help, collecting pertinent information, quickly deciding its priority level, and dispatching the appropriate assistance. These employees are responsible for what happens on that line, internalizing their problems to solve those of the callers, which often result in stress disorders, trauma, and personal, professional, and social issues. Their job duties are extensive, the responsibility is vast, and the overall environment can be overwhelming. Aside from the environmental stressors, the details of each critical incident leave the employee susceptible to various risk factors and other …

State Level Mental Health Education Compared To Suicide-Related Behavior In Adolescents, 2019, Sonia Rao

Honors Theses

Objective: Determining correlations between state level mental and emotional health (M&E) education and suicide prevention (SP) education to suicide-related behaviors (I.e. feeling sad or hopeless, suicide ideation, making a suicide plan, suicide attempt, suicide attempt treated by medical personnel, and death by suicide) within high school adolescents aged 15-19 within the United States in 2019.

Methods: State level education policies, M&E and SP, were retrieved from the National Association of State Boards of Education (NASBE). Self-reported adolescent suicide related behaviors were retrieved from the 2019 Youth Risk Behavior Surveillance System (YRBSS). Data on deaths by suicide of youth aged 15-19 …

Strangers In The Classroom: A Study Of Black Males, Curriculum Bias, And Protracted Identity Conflict In Public Schools, Adrian N. Carter

Department of Conflict Resolution Studies Theses and Dissertations

"Strangers in the Classroom" is an instrumental case study research that examines the Black male student as a stranger in Title 1 middle school classroom due to the subtleties of cultural domination and racial bias in the English Language Arts curriculum. The structural, direct, and cultural violence experienced by Black people in America, ranging from the Trans-Atlantic Slave Trade, Willie Lynch, Jim Crow, and institutionalized racism, have resulted in a damaged identity and post-traumatic slavery syndrome of Black Americans. The same root of racism that founded the United States of America includes the formation of the K-12 and higher education …

A Culture Of Corruption: A Case Study Of The National Culture Affecting The Socioeconomic Outcome Of Haiti, Dwindell Jean-Louis Sr

Department of Conflict Resolution Studies Theses and Dissertations

This study explored the impact of organizational culture on Haiti from a socio-economic standpoint. The study used a case study approach in examining how Haiti’s national organizational culture influences the organizational structure of the various entities that make up the overall system. Overall, this study explored the influence that culture has in the shaping of a collective phenomenon. The established institutions are themselves products of the dominant cultural value systems, and in examining this system of shared assumptions, values, and beliefs, this study aims to better highlight how the current organizational structure is fueling corruption. Even with the extensive history …

Heart Work: A Phenomenological Analysis Of School-Embedded Program Facilitators In High-Need South Florida Schools, Takia Bullock

Department of Conflict Resolution Studies Theses and Dissertations

Student misconduct leading to youth violence has been recognized as a major public health problem requiring intervention. To reduce antisocial behaviors, school districts and non-profit organizations promote prosocial behaviors and problem-solving skills. Positive youth development, social emotional learning, positive behavioral intervention support, and conflict resolution programs have been implemented in many school districts; yet problems associated with aggression, poor decision-making, and low student achievement still occur. This Interpretative Phenomenological Analysis study explored the lived experiences of seven school-embedded positive intervention program facilitators implementing programs with conflict management components for at-risk students in high need South Florida schools. Semi-structured interviews were …

A Qualitative Study On The Perceived Value Of Emotional Intelligence Training On Foster Parents, Omar Shere Johnson

Department of Conflict Resolution Studies Theses and Dissertations

The experiences of a child in the foster care system rely heavily on the preparedness ofthe foster parent. For decades, researchers and practitioners have written about the challenges that foster children face while in the foster care system and discussed ways to assist them. This research discusses another way to improve the preparedness of a foster child as they go through the foster care system—improving the parenting skills of the foster parent using emotional intelligence. The entirety of this study is the analysis and study of this specific research question, “What perceived impact can emotional intelligence training (IV) have on …

Evaluation Of Hospitality Curricula, Industry Skillset Expectations And Student Preparedness, Jennifer Aarons

Theses and Dissertations

Colleges and universities have been burdened with the task of preparing students for a successful career in the hospitality industry. As the industry expectations of hospitality and tourism management degree graduates’ change, postsecondary education institutions need to respond to the employment demands of the industry. Also, the global expansion of the hospitality and tourism industry requires that institutions evaluate their degree programs to ensure that graduates possess the essential skillsets to thrive in a global economy.

The purpose of this research is to determine if postsecondary institutions are adequately preparing hospitality and tourism management graduates with the necessary skillsets needed …

Federal Offices Of Inspectors General: The Relationship Between Per Capita Staffing Levels And Performance Results, Craig Yuen

Theses and Dissertations

Each year, the federal government spends trillions of dollars on operations and in awarding contracts, grants, loans, and other forms of financial assistance. Federal Offices of Inspectors General (OIGs) are charged with auditing and investigating fraud, waste, abuse, and misconduct affecting the government. There are 73 such OIGs – 40 of which have law enforcement authority and oversight responsibilities for a parent agency – and each is a separate organization with varying staffing levels and performance results. This study examined, on a per capita level, the relationship between staffing levels and performance results (criminal charges filed, financial recoveries, and questioned …

Youth’S Conceptualization Of Peace, Violence, And Bullying And The Strategies They Employ To Address The Violence And Bullying In Their Lives, Charles H. Goesel

Department of Conflict Resolution Studies Theses and Dissertations

This dissertation allowed the researcher to analyze 171 pieces of youth-created artwork and narratives by children aged six to nine who took part in the peace education, mentorship, and literacy program, READING PEACE PALS, implemented with an underserved population at a Boys and Girls Club in the U.S. Qualitative content analysis (Krippendorf, 1980; 2004) was used to analyze the artwork and narratives to gain insight into children’s conceptualization of peace, violence, and bullying and their strategies for addressing bullying and violence.

The findings uncovered the myriad of unique ways youth conceptualize and define peace and the strategies they employ to …

How Do You Like Me Now? Social Media Bridging The Distance In Online Education, Lee Heller

Theses and Dissertations

Distance education has disrupted our educational norm, with students taking more online courses than ever before. Some research has assumed that online students experience a feeling of isolation, disconnect with their institution, and overall, have a diminished educational experience. During the last 10 years, another phenomenon, social media, has also experienced explosive growth, including the largest and most interwoven into modern society: Facebook.

With almost 92% of respondents in this study reporting they use Facebook daily, this study found there was statistical significance (1) between using Facebook for social use and the feelings of isolation; (2) between belonging and participating …

The Development Of A Theoretically-Supported Model Of Resolution For Student Complaints In Higher Education, Laura Garrido

Department of Conflict Resolution Studies Theses and Dissertations

Conflict in higher education is inevitable and theoretically driven processes in conflict resolution can be employed to help in managing conflict or mediating issues. Students often are not a part of the well thought-out process that may exists in certain institutions, and the way in which conflict is handled could lack theoretical support. In conflict resolution theory, the process to resolve a conflict is often just as important as the outcome. Students may not be fully satisfied with the outcome of a mediation process when a conflict arises. However, if the mediation session was facilitated properly and a student's input …

Academic Ethics Conflict In The Age Of Wikipedia And Turnitin.Com: A Study Assessing The Opinions Of Exiting College Students, Consuelo Doria Kelley

Department of Conflict Resolution Studies Theses and Dissertations

Technology has wrought paradigmatic shifts in societal, institutional, and individual power to instantly share and collaboratively produce knowledge, influencing the definition and perceived significance of academic ethics (AE), a continually evolving social construct. Student disregard of AE can generate wide-ranging conflicts affecting multiple student-success stakeholders: students, their families, instructors, administrators, schools, employers of graduates, and society. Dominant AE higher education institutional strategies typically position the individual student as the problem, leaving contextual influences on their academic conduct outside the AE conflict resolution discourse. The researcher conducted an exploratory research study to ascertain undergraduate students' opinions about AE at a university …

Teacher Perceptions Of Violence Prevention Approaches And Self-Efficacy: Where Do We Go From Here?, Kristie Jo Redfering

Department of Conflict Resolution Studies Theses and Dissertations

This research project explored teachers’ beliefs of violence prevention approaches and self-efficacy. Relevant research indicates the value of violence prevention and conflict resolution education as well as the importance of teacher support of such programs. Theories of decision-making and self-efficacy provide the foundation for the variables that were examined through use of a survey instrument developed by Dr. K. King and Dr. T. Kandakai. Participants were sampled from two Florida school districts. Independent variables included teacher background and experience indicators including demographics and teaching/training experience. Dependent variables were comprised of multiple indicators of outcome value, efficacy expectation, and outcome expectation. …

Alternative Interventions Used To Help Mexican-American Students Improve Academic Achievement In Grades 9 - 12, Alberta M. Reyes

Department of Conflict Resolution Studies Theses and Dissertations

The purpose of this qualitative research study employing a cross-case analysis on previous case studies is to better understand the engagement of Latino students in a small number of cultural sensitivity programs and the teaching practices that are factors in the development of their academic achievement. In the traditional infrastructure of public schools, assimilation is built on fundamental values aligned with the U.S. political establishment rather than on the value of adaptation to the demands and conflicts of other cultures. Thus, less-empowered groups are at a disadvantage resulting in subgroups abandoning their ideas and reducing their contributions to human capital. …