Education Commons^™

Assessing Organizational Policy: Preferred Practices For Regulating Vaping In The Work Environment, Ayesha Temeka Kirk

Theses and Dissertations

Employee vaping negatively affects organizations in terms of costs, productivity, employee health, and workplace safety. The purpose of this qualitative dissertation study was to assess organizational policies to determine preferred practices to regulate vaping in the work environment. Open-ended questionnaires with 18 human resources administrators, combined with a literature review, yielded data on best practices for organizational policies regulating vaping in the work environment.The data collected in this qualitative dissertation study were extracted from a structured survey questionnaire comprising 16 questions about vaping and tobacco usage in the workplace. The findings demonstrated that vaping and the use of tobacco products …

Exploring Factors Related To Customer Service Representatives’ (Csrs) Performance In Call Centers., Ruth R. Jayson-Polk

Theses and Dissertations

This study provides critical research on individual change and its impact on individual performance using the ADKAR change management model. This applied dissertation was designed to research improvement in call monitoring performance scores between two groups of customer service representatives’ (CSRs): the experimental group receiving the ADKAR change management intervention, and the control group, who did not receive the ADKAR change management intervention. The ADKAR change management model (Hiatt, 2006) provided the theoretical framework for the study.

The literature review revealed that change management is a critical component of organizational change but is driven by individual change. The literature informs …

Understanding How Generation X And Millennial Entrepreneurs Manage Organizational Conflict, Sidjae T. Price

Department of Conflict Resolution Studies Theses and Dissertations

As the United States prepares for a generational shift in leaders, there is a lack of literature adequately examining how Generation X and Millennial entrepreneurs manage organizational conflict about leadership and change management. The scope of this problem should concern individuals who are stakeholders in any organization. In preparation for the coming shift in generational leaders, the subject study explored the management of organizational conflict regarding leadership and change management for Generation X and Millennial entrepreneurs. Supported by a theoretical foundation built on theory of generations and realistic group conflict theory, this qualitative study analyzed the interviews and narratives of …