Education Commons^™

Tools For Capturing Outcomes In Virtual Educational Programs, Leyla Marandi, Eleanor Haworth, Vikram Koundinya, Katherine Webb-Martinez, Kit Alviz

The Journal of Extension

During the COVID-19 pandemic, organizations increased virtual programming and adoption of online technologies. This article outlines the [University redacted] assessment of tools for gathering data on participant learning outcomes from virtual educational programs. After assessing colleagues’ experiences and searching for new web applications, a central repository was created. [University redacted] team will use this information to assist extension professionals in collecting program planning and evaluation data. We believe that these tools can help other extension programs nationally and globally with similar efforts, as more virtual programming is likely to increase in the future.

Journey Mapping: A New Approach To Extension Program Design And Evaluation, Jennifer Hawkins, Neil Linscheid, Somongkol Teng

The Journal of Extension

With origins in service and human-centered design and customer experience, journey mapping is a research and evaluation method that allows users to visualize the journey a person or group takes while engaging in a service, program, or system. Using this method, individuals provide feedback on their experience, highlighting successes and challenges along the way.

Minnesota Extension educators have utilized journey mapping in program design and evaluation contexts and have found great value in both. This article highlights three use cases which provide insight into lessons learned during the process and how Extension staff may use the tool in the future.