Education Commons^™

The Influence Of Employee Engagement On Discretionary Effort And Job Performance In The Cruise Line Customer Contact Center Workplace, Stephen B. Rodoquino Iii

FIU Electronic Theses and Dissertations

This nonexperimental, correlational study examined the relation among job fit,

psychological climate, and employee engagement and discretionary effort and job

performance. An Internet-based self-report survey was administered to a sample of 307

cruise line customer contact center reservation agents. The research hypotheses were

evaluated using correlational and hierarchical regression analytic procedures.

Job fit and psychological climate were linked positively and significantly with

employee engagement and employee engagement accounted for significant variance in

both discretionary effort and job performance. In evaluating the discretionary effort

conceptual model, after statistically controlling for gender, ethnicity and amount of job

experience, the results of the …

December 6th, 2019 Minutes, Swosu Faculty Senate

Faculty Senate Minutes

SWOSU Faculty Senate December 6, 2019 Approved Minutes

Leadership Education And Moocs: A Content Analysis Approach To Understanding The Pedagogy And Characteristics Of Leadership Massive Open Online Courses (Moocs), J. E. Jason Headrick

Department of Agricultural Leadership, Education and Communication: Dissertations, Theses, and Student Scholarship

The purpose of this study is to identify the pedagogical strategies used for instruction and assessment in leadership-oriented MOOCs and gain a more refined understanding of the current state of MOOCs in leadership education. The study also seeks to fill the gaps in the body of knowledge surrounding leadership MOOCs. Massive Open Online Courses (MOOCs) are a form of distance education course used across content areas. They have been celebrated as revolutionizing the way learners access education and the way colleges and universities could expand the notion of education on a global scale beyond their traditional campuses. The use of …

Dichotomies: Lessons From A College Life On Tour, Alexander J. Dontre

All Faculty and Staff Scholarship

In this unique memoir, the author reveals his struggles and triumphs as a touring musician pursuing a college education. From 2011-2017, Alex Dontre performed 505 concerts with his band Psychostick while simultaneously enrolled in rigorous online courses. It culminated with a master's degree in Business Psychology from Franklin University, at which time he gave the commencement speech at his graduation as valedictorian.

Augmenting Education: Ethical Considerations For Incorporating Artificial Intelligence In Education, Dana Remian

Instructional Design Capstones Collection

Artificial intelligence (AI) has existed in theory and practice for decades, but applications have been relatively limited in most domains. Recent developments in AI and computing have placed AI-enhanced applications in various industries and a growing number of consumer products. AI platforms and services aimed at enhancing educational outcomes and taking over administrative tasks are becoming more prevalent and appearing in more and more classrooms and offices. Conversations about the disruption and ethical concerns created by AI are occurring in many fields. The development of the technology threatens to outpace academic discussion of its utility and pitfalls in education, however. …

November 22nd, 2019 Minutes, Swosu Faculty Senate

Faculty Senate Minutes

SWOSU Faculty Senate November 22, 2019 Approved Minutes

Workplace Incivility Toward Individuals With Disabilities, Secure Attachment Style, And Mental Health: Focus On Mediator And Moderator Effects, Mia Heikkila

FIU Electronic Theses and Dissertations

Despite the value of workplace civility, civility has been replaced by social exchanges that include statements and behaviors deemed largely unacceptable and undeniably rude. One type of rude behavior that appears innocuous is called workplace incivility, yet incivility disturbs efficient functioning among employees, intensifies work stress, and poses a grave financial hazard to an organization. Literature expressly on incivility toward individuals with disabilities is virtually non-existent, although emerging literature reveals that employees with disabilities are at a greater risk of experiencing workplace mistreatment vis-à-vis employees without disabilities. This quantitative study investigated the role of workplace incivility with respect to individuals …

Developing Ethical, Responsible, And Reliable Information Producers, Trudi E. Jacobson

University Libraries Faculty Scholarship

The university course that I teach addresses information literacy and metaliteracy, derived from both the Association of College & Research Libraries Framework for Information Literacy for Higher Education and metaliteracy's roles (https://metaliteracy.org/ml-in-practice/metaliterate-learner-roles/) and learning domains, respectively. The course uses Wikipedia editing to bring home a number of important concepts and practices to students, These include the frames Information Has Value (in particular, we consider gender issues connected to Wikipedia editing and content), Searching as Strategic Exploration, and Information Creation as a Process. The metacognitive and affective learning domains are highlighted, and two metaliteracy themes, Engage with Intellectual Property …

Tipping The Balance Towards 21st Century Skills Through Peer-To-Peer Learning: A Cross-Disciplinary Pilot Of Peer Review Software, John Mccormick, Liv Cummins, Lisa Spitz

Staff Scholarship

There is growing recognition that many college students enter the workplace lacking “21st Century Skills” such as critical thinking, collaboration and communication. Peer-to-peer feedback provides a large number of benefits, including these “lifelong learning” skills valued by industry. Peer review, however, poses many challenges: for instructors; these include management of the process and poor quality of peer feedback; and for students, socioemotional barriers. Key socioemotional challenges are learners’ lack of trust in the process, in their peers, and in themselves as reviewers. This paper describes a pilot of a web-based peer review software called “Peergrade”, which was found highly effective …

The Impact Of Socioeconomic Factors On Food Insecurity Among Syrian Refugees In Florida, Racha Sankar

FIU Electronic Theses and Dissertations

Syrian refugees settled in the United States may experience food insecurity due to different socioeconomic factors that may include nutrition knowledge, language proficiency, women’s education, and perceived stress. The structure and the type of households may also contribute to food insecurity in this population.

The objective of this study was to measure food security among Syrian refugees residing in Florida. It also aimed to determine the socioeconomic factors that may attribute to food insecurity at household level.

A comprehensive 228-item questionnaire was administered to N=80 households (n=43 in rural areas, n=37 in urban areas). Families with and without children were …

Nebline, November/December 2019

NEBLINE Newsletter Archive from Nebraska Extension in Lancaster County

CONTENTS

4-H Horse Program Grows Youth for Life

Thanksgiving Food Safety

Recipe of the Month

Successful Farmer Series Starts Jan. 10

Produce Safety Workshop, Nov. 19

Pesticide Applicator Trainings

Upcoming Green Industry Conferences

A New Can of Worms: Asian Jumping Worms

Use Caution to Avoid Deer-Vehicle Collisions

Reuse Your Fresh Cut Christmas Tree for Wildlife

Gifts For The Gardener

Garden Guide: Things to Do This Month

High-Quality Child Care Depends on Effective Family Engagement

Heart of 4-H Volunteer Award: Beverlee Keller

Heart of 4-H Volunteer Award: Dave Hattan

4-H Video Companion Animal Showmanship Contest Results

Outgoing 4-H Council Members

2019 …

Attorneys' Experiences With Continuing Legal Education Delivered Online: A Holistic Single Case Study, Kimberly Ann Thomas

Doctoral Dissertations and Projects

The purpose of this qualitative holistic single case study was to describe how practicing attorneys in North Carolina experience continuing legal education (CLE) courses delivered online. The theories guiding the study are Knowles’ adult learning theory and Siemens’ connectivist theory, as they address how adults learn and how the use of technology connects learning. The central research question is as follows: How do practicing attorneys in North Carolina experience online CLE courses? This question leads to three sub-questions: What meaning do practicing attorneys ascribe to CLE? What benefits and concerns do attorneys identify with CLE delivered online? How do attorneys …

Upskilling, Reskilling And Learning Agility, Richard D. Busby

Publications & Research

What We Know...

• Technological developments will result in both need for new skills and job loss or replacement
• Some business units will be disproportionately impacted in the next 5-10 years
• Impact depends on rate of technology adoption

October 25th, 2019 Minutes, Swosu Faculty Senate

Faculty Senate Minutes

SWOSU Faculty Senate October 25th, 2019 Approved Minutes.

Empowering Your Staff To Solve Problems: Evidence-Based Training For Strategic Thinking, Rebecca B. French, Jennifer A. Keach

Libraries

Are you teaching procedures or are you teaching problem solving? Discover an approach to help develop your staff’s strategic thinking skills to meet the needs of the 21st-century library workplace. Explore how to apply learning theory and walk away with actionable steps for training independent problem solving.

Have You Tried Breaking Up?... We Did And This Is What We Found, Phillip Joe Fitzsimmons

Faculty Articles & Research

Abstract: This presentation is targeted primarily toward new repository administrators. During early projects on the Digital Commons platform in 2016 we uploaded full-issue PDFs for some titles. Soon we uploaded the Administrative Issues Journal and Mythlore with links to each article of the issue homepage. The difference in usage numbers of journals with full-issue PDFs to those that are broken down to the article level is huge. The result is that we returned to break up the full-issue items down.

In this presentation Phillip Fitzsimmons will show usage reports showing the low numbers of items presented as full-issue PDFs with …

Roberts: Acue Online Course In Effective Teaching Practices-Cohort A, Sabrina Roberts

Q2S Enhancing Pedagogy

This is a sample of ACUE (Association of Colleges and University Educators) implantation and reflection assignments. The Teaching Resource Center partnered with ACUE; then, 30 CSUSB faculty completed 25 instructional modules. These assignments focused on teaching practices and face-to-face instruction.

CSUSB Communication Studies instructor, Sabrina Roberts, participated in the ACUE Effective College Instruction certification program from January 2019 to June 2019 in cohort A. The sample assignments include reflections from the following modules: Motivating Students, Delivering an Effective Lecture, Planning Effective Class Discussions, Facilitating Engaging Class Discussions and Using Advanced Questioning Techniques.

Clues To Rural Community Survival, Milan Wall

Heartland Center for Leadership Development Materials

Myths about the future of small towns:

- Towns that are "too small" have no future

- A community's location is key to its survival

- Industrial recruitment is the best strategy for economic development

- Small towns can't compete in the global economy

- The "best people" leave small towns as soon as they can

- The rural and urban economies are not independent

Onaga, Kansas, Heartland Center For Leadership Development

Heartland Center for Leadership Development Materials

Leadership, entrepreneurship, wealth retention and youth development are all pieces of the recent successes of Onaga, Kansas, a very rural community of 704 people. Driving down Kansas Highway 16 and seeing the sign “Onaga, next five exits” would make you think it’s a large town. Indeed, it isn’t. But it’s the brainstorm of community developers who propose that adding such a series of signs would encourage more travelers to stop in.

“Onaga has a lot of assets that other communities would die for!” That is the sentiment of the part-time community development specialist for Onaga. This kind of sentiment is …

St. Paris, Ohio, Heartland Center For Leadership Development

Heartland Center for Leadership Development Materials

On the surface, St. Paris, Ohio, (population about 2,000) looks like hundreds of other small Midwestern farm towns—quiet and pleasant—a nice town to drive through on a Sunday afternoon. Like many communities, the town has enjoyed a “gentle growth” of about 4 % over the past ten years.

But underneath that traditional exterior, a persistent entrepreneurial spirit breeds new business with an aggressiveness that can be felt from the coffee shop to the farms that surround the town. Like many small towns in west-central Ohio, St. Paris enjoys a very diverse economic base that would be the envy of other …

Flathead Reservation, Montana, Heartland Center For Leadership Development

Heartland Center for Leadership Development Materials

Looking out the window of a crowded office in Polson, Montana, one can picture a tipi village where the employee parking lot is now—a combination tourist attraction and outdoor sales show room for the traditional Plains-style tipis made by a local company that markets them throughout the nation. The company owner, and the person with the idea for selling the tipis, is a Native American who is a “serial” entrepreneur—someone who has started several businesses over time, then sells them off and starts another.

The Flathead Indian Reservation, which occupies more than one million acres from Montana’s scenic Flathead Lake …

Building An Inclusive Library Through Staff Accessibility Training, K.T. L. Vaughan

Libraries

Libraries provide a needed third place for students to engage with their peers and faculty, both academically and socially. Staff behavior, knowledge, and skills in providing an accessible and inclusive environment are key to helping students with disabilities feel that they belong in the libraries. This makes training in disability and accessibility awareness a necessary component of the overall program for the library. This study assessed a locally-developed, online training program for staff of all levels that was intended to improve staff knowledge and skills in disability etiquette, library services and spaces that support people with disabilities, and the policies …

Nebline, October 2019

NEBLINE Newsletter Archive from Nebraska Extension in Lancaster County

CONTENTS

Groundwater Protection: It’s Up to Everyone

The Nutritional Power of Pumpkins

Recipe of the Month

Sulfur Deficiency in Corn

Planting Garlic in the Fall Vegetable Garden

Composting Demonstrations

I Spy a Spider: Common Spiders Around the Home

Invasive Species: American Bullfrog

Plant Spring Bulbs for Pollinators

Garden Guide: Things to Do This Month

Become a Master Gardener

Chatting With Babies Helps Brain Development

Heart of 4-H Volunteer Award: Kelsey Ebke

4-H Golf Tournament Fundraiser, Sept. 29

4-H Specialty Clubs Invite New Members

4-H Announcements for 4-H'ers and Volunteers

State Fair 4-H Top Results

Lancaster County 4-H Quilt of Valor …

Swosu Fact Book Fall 2019, Joel Harrel Kendall, Diane Fitzsimmons, Kayleigh Brown

Fact Books

The 28th annual Southwestern Oklahoma State University Fact Book provides a ready source of information to answer frequently asked questions about the University and its operations. The Fact Book is compiled annually by the Office of Institutional Research to assist the university with strategic planning, academic program reviews, grant writing, accreditation, and institutional information to help guide decision-making. The report is designed to help faculty, staff, administrators, and external stakeholders better understand the student body and university trends. The data analyzed for this report was collected from 2010 to 2019.

Unless otherwise noted, the information in the Fact Book is …

Chapter 8: Cultural Aspects And Implications Of Instructional Message Design, Frances R. Dukes

Instructional Message Design, Volume 1

“There is also widespread agreement that a major priority is the reform of schools and other academic venues so that students from diverse, racial, ethnic, and social class groups can achieve equality.” (Roblyer, Dozier-Henry, & Burnette, 1996).

Culture is a major determinant in modern instructional design and instructional message design for a global community of learners. Instructional designers of web-based information for world-wide and cross-culture learners are tasked with developing effective, culture-sensitive, innovative, and useful instructional tools. “Multicultural teaching must entail reaching students by connecting with their cultural, ethnic, linguistic, social, and other affiliations” (Capuk & Kara, 2015). The tenets …

Nefdc Conference Program, Fall 2019, New England Faculty Development Consortium

New England Faculty Development Consortium Conference Programs

New England Faculty Development Consortium

Constructing our Students, Constructing Ourselves

November 8, 2019

College of the Holy Cross

Worcester, Massachusetts, United States

Keynote address: Paul Handstedt, Roanoke College: Cathedrals: Wickedness, Conceptions of Self, and Pedagogy in a Wicked World

Conference Co-Chairs: Carol Hurney and Laura O’Toole

Proposal Co-Chairs: Eric Matte and Kimberly Monk

President: Marc Ebenfield

Chapter 5: Instructional Message Design With Powerpoint, Meredith Spencer

Instructional Message Design, Volume 1

Now a household name, Microsoft PowerPoint software is one of the most commonly used slideware presentation tools in business, scientific conferences, education, and other professional, academic, government, and military settings. As an instructional message design tool, controversy proliferates surrounding its role in the classroom experience and its impact on cognitive learning. After compiling the research, lessons can be garnered on how to best visually display PowerPoint slides, how to most effectively deliver PowerPoint-aided instruction, and how to maximize student learning from PowerPoint-based lessons. This chapter will explore the existing body of literature on the technology’s capabilities and limitations; offer best …

Chapter 4: Message Design For Instructional Designers - Human Performance Technology, Dana Garcia

Instructional Message Design, Volume 1

How often do you take on an assignment or responsibility and reflect I knew how to do it better, but I didn’t? I’ll do better next time. Do you really do better next time? Maybe? Honestly, probably not but why is that? Human Performance Technology is focused on answering those questions. It gets to the root cause of why we don’t meet desired performance levels. The value of finding foundational causes for performance deficiencies is maximizing human capital because the largest expense of most companies is payroll. The most common investment in their employees is providing more opportunities for instruction …

Chapter 7: Learners With Disabilities And Video-Based Instructional Message Design, Charles Thull

Instructional Message Design, Volume 1

Learners with disabilities are entitled to public education that supports their unique needs, but unfortunately, they experience poor post-secondary outcomes when compared to their peers, including lower rates of post-secondary education engagement and employment. Individuals with low incidence disabilities experience lower employment rates when compared to other individuals with disabilities, due to the impact of difficulties with social/communication, self-determination, and executive functioning skills. Researchers have developed video-based instruction with various message design and technology features to support independence for individuals with disabilities, including basic to complex vocational task completion. This chapter will provide useful information for designers, educators, state and …

Chapter 2: Cognitive Load Theory And Instructional Message Design, Bethany Emory

Instructional Message Design, Volume 1

Although theoretical in basis, Cognitive Load Theory (CLT) is pragmatic in nature. Its goal, as it relates to instructional message design, is to present information in a way that enables the learner to process it as efficiently as possible and add it to their brain as learned information. This process relies on the brain for memory, which is separated into two component parts – working memory and long-term memory. Both of these forms of memory are required to connect new information to information that is known – which are essential elements in the learning process. To do this, information that …