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Best Laid Plans: How Community College Student Success Courses Work, Deryl K. Hatch, Naomi Mardock-Uman, Crystal E. Garcia, Mary Johnson

Department of Educational Administration: Faculty Publications

Objective: Beyond understanding whether first-year student success interventions in community colleges are effective—for which there is mixed evidence in the literature—this study’s purpose was to uncover how they work to realize observed outcomes, including at times unanticipated undesirable outcomes.

Method: This qualitative multiple case study used cultural historical activity theory (CHAT) to unpack interactions and tensions among programmatic-level features and individual-level experiences and actions. We conducted classroom observation, document analysis, and interviews with instructors and students in four student success courses across diverse contexts.

Results: Regardless of particular designs and course emphases, we found in all cases a blurring of …