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Articles 1 - 3 of 3
Full-Text Articles in Education
Using Data To Evaluate Performance And Inform Decisions, Lynn D. Akey
Using Data To Evaluate Performance And Inform Decisions, Lynn D. Akey
Lynn D. Akey, Ph.D.
No abstract provided.
Office Of Scholarly Communications, Annual Report Fiscal Year 2017 (July 1, 2016 – June 30, 2017), Paul Royster, Sue A. Gardner, Margaret Mering, Linnea Fredrickson
Office Of Scholarly Communications, Annual Report Fiscal Year 2017 (July 1, 2016 – June 30, 2017), Paul Royster, Sue A. Gardner, Margaret Mering, Linnea Fredrickson
Digital Commons / Institutional Repository Information
This report covers the Scholarly Communications team, and activities involving the institutional repository (IR), library publishing operations, outreach and advocacy, and copyright consulting.
Highlights include services, size, usage metrics, recognition (Ranking Web of World Repositories), Zea Books, journals, and appendices. (32 pages)
Applying Customer Lifetime Value To Major League Baseball Season Tickets, John T. Drea, Lucas Marlow, Lauren K. Mense
Applying Customer Lifetime Value To Major League Baseball Season Tickets, John T. Drea, Lucas Marlow, Lauren K. Mense
Journal of Applied Sport Management
Customer lifetime value (CLV) is a commonly used metric for assessing marketing performance among businesses; however, there is little evidence of the use of CLV in Major League Baseball (MLB). The authors provide a methodology for calculating CLV for season ticket buyers to properly account for all direct revenue streams for a fan attending an MLB game, including ticket, concession, parking, and auxiliary revenues. Applications for customer lifetime value for MLB teams includes measuring the effectiveness of marketing activities, identifying seating that is over/under priced, and assisting in the management of fan experiences.