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Iccb Program Review: Assisting Illinois Community Colleges To Improve Quality, Daniel S. Hagberg

Dissertations

This qualitative case study explored the process that the Illinois Community College Board (ICCB) undertook to evaluate their statewide Program Review system and the modifications that were implemented based upon that evaluation. Data was collected through interviews with members of the Task Force that undertook the review and recommended the changes to the system. Extant documents that were used by the Task Force further enriched the findings and analysis which was done through the lens of the Baldrige A-D-L-I (Approach, Deployment, Learning, Integration) Process Evaluation rubric. Although the steps taken through the work of the Task Force seemed to align …