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Using Formative Student Feedback: A Continuous Quality Improvement Approach For Online Course Development, Kristy T. Bloxham
Using Formative Student Feedback: A Continuous Quality Improvement Approach For Online Course Development, Kristy T. Bloxham
All Graduate Theses and Dissertations, Spring 1920 to Summer 2023
The objective of this study was to examine the use of frequent, anonymous student course surveys as a tool in supporting continuous quality improvement (CQI) principles in online instruction. The study used a qualitative, multiple-case design involving four separate online courses. Analysis methods included pattern matching/explanation building, time series analysis, and thematic analysis. Findings suggested that instructors used student feedback to make course changes that alleviated technical difficulties, added and clarified content, and contributed to future course changes. Students and instructors responded positively to the opportunity to give and receive anonymous feedback and felt that it helped improve the course. …