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The Effects Of Trained And Untrained Proctors On Student Performance And Satisfaction In A Psi Course, Georganne White-Blackburn

University of the Pacific Theses and Dissertations

Among the variety of components comprising the PSI package originally described by Keller (1968) is the use of proctors which permit immediate scoring, tutoring, and personal-social interactions. Recent research has indicated that immediate scoring may not be an essential proctor function. However, personal-social interactions and tutoring may affect student academic performance and consumer satisfaction. Two experiments were conducted to evaluate the effects of the personal-social aspect of proctoring. A counter-balanced reversal plus control group design was utilized to investigate the effects of: (a) trained and untrained proctors and (b) trained and untrained proctors who participated in a lottery which was …