Education Commons^™

The Glass Jaw. The Presence Of Incivility, Conflict, And Bullying In Disempowering Workplaces: A Study Of Middle-Level Managers In Heis, Maria Esther Caratini Prado

Electronic Theses and Dissertations

Middle-level managers at HEIs experience stress-related conflicts that include incivility and bullying. There is a gap in the literature regarding middle-level managers’ contributions to improving interpersonal relationships in the workplace and the type of conflict-management training most suited to middle-level managers in HEIs when incivility, conflict, and bullying are present. This qualitative design study sought to understand conflict management from the perspective of HEI middle-level managers within the manager-to-subordinate relationship. The study examined the lived experiences of 10 HEI middle-level managers with coded data revealing four overall themes: structural challenges, sources of conflict, conflict training, and managing conflict. The results …

Undergraduate Classroom Incivility From The Faculty Perspective, Erin M. Bunton

Educational Foundations & Leadership Theses & Dissertations

Classroom disruption, more recently referred to as civility, changes the in-person classroom experience. This study investigated the impact of gender, race, age, and teaching experience on faculty perceptions of classroom incivility.

Faculty at a large, public institution in the Southeastern United States participated in the research for this study. Hierarchical multiple regression was used to understand the relationship between the demographic variables of the participants and their perception of classroom incivility.

Study findings yielded significant results, with positive relationships between the demographic variables and perception of classroom incivility. Limitations and implications for future research are discussed.

Faculty Perceptions Of Online Student Disruptive Behavior, Kenneth J. Posner

USF Tampa Graduate Theses and Dissertations

Limited research and literature address online student disruptive behavior and the effectiveness of conflict management strategies to address these inappropriate behaviors. Through expanded offerings of online education, higher education institutions need to prepare strategically and intentionally for increased instances of online student disruptive behavior. This research study developed and administered an online survey to obtain quantitative and qualitative data. Utilizing the Qualtrics Research Suite and the Statistical Package for the Social Sciences (SPSS) for quantitative data analysis and MAXQDA for coding the qualitative data this research study examined five research questions identifying online student disruptive behaviors, observed frequencies, and effective …

A Phenomenological Study Of University Faculty Experiences With Disruptive Undergraduate Students In A Face-To-Face Classroom Or Laboratory Setting, Anne Marie Gillespie

Dissertations

Behavioral review teams on university campuses have become the standard since the shootings at Virginia Tech and Northern Illinois University. An institutional assumption is that faculty members will make referrals to these specialized teams when encountering disruptive students within their classrooms. Unknown is what actions faculty members actually take when faced with disruptive students in the classroom. This phenomenological study captures the experiences of faculty members with disruptive undergraduate students in face-to-face university classroom or laboratories.

All of the participants in the study described experiences with disruptive undergraduate students. Three female and three male faculty members, split evenly between tenured/tenure …