Education Commons^™

Setting The Field: A Framework For Leadership Success On And Off The Sports Field...And Why It Matters, Mary Semler

Teaching and Learning (MA) Theses

ABSTRACT

Navigating the difficulties of adolescence and young adulthood has been an age-old subject studied in fields like psychology, sociology, biology, and education, to name a few, as well as significantly addressed in literature and other aspects of culture. But, there is an important and often-overlooked area where much can be done to help this age group thrive and go on to become productive and successful adults, good citizens and quality stewards of the world in which they live. It is the participation in athletic-team sports at school.

Because of the hyper-pace of life today resulting from ever-advancing technology, our …

The Glass Jaw. The Presence Of Incivility, Conflict, And Bullying In Disempowering Workplaces: A Study Of Middle-Level Managers In Heis, Maria Esther Caratini Prado

Electronic Theses and Dissertations

Middle-level managers at HEIs experience stress-related conflicts that include incivility and bullying. There is a gap in the literature regarding middle-level managers’ contributions to improving interpersonal relationships in the workplace and the type of conflict-management training most suited to middle-level managers in HEIs when incivility, conflict, and bullying are present. This qualitative design study sought to understand conflict management from the perspective of HEI middle-level managers within the manager-to-subordinate relationship. The study examined the lived experiences of 10 HEI middle-level managers with coded data revealing four overall themes: structural challenges, sources of conflict, conflict training, and managing conflict. The results …

High-Quality Parent Teacher Relationships: Collaboration That Creates Culturally Relevant Educational Experiences For Students Of Color, Kelly Kudla

Doctorate in Education

Effective parent teacher relationships (PTRs) have positive impacts on student academic and social achievement; however, families of color often face barriers which limit their access to these relationships. When barriers are removed and collaborative PTRs with families of color are established, teachers can more effectively create culturally relevant experiences for students. The purpose of this dissertation was to examine the experiences of teachers that have participated in collaborative PTRs, with a focus on experiences that contributed to teachers’ abilities to establish and maintain partnerships with families of color, and how teachers utilize the knowledge and skills of families to benefit …

Perceptions Of Rural School Principals’ Experiences, Practices, And Understandings Of Conflict And Conflict Management, Tacy Kay Gamel

Electronic Theses and Dissertations

The rural school principalship provides unique challenges and great opportunities for conflict and conflict management. However, minimal research exists about the rural principalship or about rural principals’ conflict and conflict management. The purpose of this holistic, multiple case study was to examine rural principals’ perceptions and experiences with conflict and conflict management. Cases had to meet the criteria of the formal rural definition, and participants had to be the sole leader of their campuses. Each of the participants completed a questionnaire, an initial interview, and a follow-up interview. Data collection and analysis revealed the discord experienced by these principals based …

Conflict Management Video Training For Retail Associates, Tisch Cistrunk-Parmelee

Regis University Student Publications (comprehensive collection)

Retail associates are encountering customer conflict at an ever-increasing rate. Mistreatment by customers includes insults, name-calling, threats, and violence. Job satisfaction for associates is on the decline as a result. This Capstone project proposes retail associates are not trained in managing customer conflict. Forty-six retail associates completed a 22-question survey and watched five embedded video microlessons (lessons between one and three minutes). The video showed retail associates how to recognize, assess, and manage customer conflict through self-awareness and mindful engagement. Through grounded theory and qualitative research methods, this study confirms that retail associates’ job satisfaction can improve with conflict management …

A Constructive Approach To Managing Faculty Conflict: An Action Research Study, Natasha L. Davis

Theses and Dissertations--Educational Leadership Studies

Research indicates colleges and universities are faced with an excess of challenges and issues, and one of these issues is dealing with conflict. The purpose of this mixed methods action research study was to implement a conflict management strategies workshop on the campus of Morehead State University as an intervention to address the problem of conflict between faculty and administrators. Data collected and analyzed from an exploratory pilot study included interviews of current faculty and administrators regarding situations of conflict. As a result, the following information was discovered: conflict does exist on the campus of Morehead State University between faculty …

Heart Work: A Phenomenological Analysis Of School-Embedded Program Facilitators In High-Need South Florida Schools, Takia Bullock

Department of Conflict Resolution Studies Theses and Dissertations

Student misconduct leading to youth violence has been recognized as a major public health problem requiring intervention. To reduce antisocial behaviors, school districts and non-profit organizations promote prosocial behaviors and problem-solving skills. Positive youth development, social emotional learning, positive behavioral intervention support, and conflict resolution programs have been implemented in many school districts; yet problems associated with aggression, poor decision-making, and low student achievement still occur. This Interpretative Phenomenological Analysis study explored the lived experiences of seven school-embedded positive intervention program facilitators implementing programs with conflict management components for at-risk students in high need South Florida schools. Semi-structured interviews were …

Coaching Nurse Leaders In Conflict Management And Team Building To Improve Retention, Jeanette Black

Doctor of Nursing Practice (DNP) Projects

Abstract

Problem: Retention of assistant nurse managers (ANMs) was identified as a concern from interviews with executive leadership and ANMs employed at a large hospital within a Northern California integrated health system. The nurse leader orientation training was reviewed, with gaps identified in conflict management and team building.

Context: The attrition rate of U.S. nurse managers in 2010 was 8.3%, higher than executive nurse leaders, with replacement costs equal to 75% - 125% of a nurse manager’s salary (Loveridge, 2017). Employee turnover and dissatisfaction due to conflict can have detrimental effects on retention, productivity, morale, and quality of patient care. …

Conflict Management And Team Building As Competencies For Nurse Managers To Improve Retention, Jeanette Black

DNP Qualifying Manuscripts

Abstract

Aim(s): To critically review and summarize evidence related to coaching and training nurse managers in conflict management and team building skills and to determine the relationship of these skills to retention.

Background: Retention of nurse managers is a significant challenge to healthcare organizations.

Evaluation: The databases searched were CINAHL, PubMed, evidence-based journals, JANE, Cochrane, SCOPUS and Joanna Briggs. The keywords searched were conflict management, team building, nurse manager retention, retention, teamwork, healthy work environment, conflict management theory, organizational culture, coaching nurse managers, and nursing. Articles with the strongest evidence were critically appraised using the Johns Hopkins Research and …

Transforming Organizational Climate After A Transitional Change In Leadership At The Unitarian Universalist Church Of Catawba Valley, Elizabeth Lee Braun

Education Dissertations and Projects

In the summer of 2016, the Unitarian Universalist Church of Catawba Valley saw the retirement of its long-time minister and the hiring of a quarter-time consulting minister. In the 3-5 years leading up to that, the church had been experiencing a drop in general attendance, a decrease in overall membership, minimally functioning committees, defunct committees, and low morale.

Applying Morgan’s (2006) metaphor of organizations as cultures, which shows “how organization ultimately rests in shared systems of meaning, hence the actions and interpretive schemes that create and re-create that meaning” (p. 138), and which allows organizations “another means of creating and …

Bullying In The Workplace: Are Principals, Assistant Principals And Licensed Administrators Confident Identifying And Addressing Adult Bullying?, Emily Rustman

Culminating Projects in Education Administration and Leadership

The Workplace Bullying Institute (WBI) defined bullying as a, “repeated, health-harming mistreatment by one or more people of an employee by means of verbal abuse, threats, intimidation, humiliation, work interference, sabotage, exploitation of a known vulnerability, or a combination of any of all of these” (2013, WBI U.S. National Survey). According to a 2010 WBI national survey, “An estimated 54 million Americans report being bullied at work” (2013, WBI).

The purpose of this study was to determine if quality professional development or training had been provided to Minnesota principals, assistant principals, and licensed administrators related to identifying and addressing workplace …

Change Is Conflict: Exploring Relationships Between Preferred Cognitive Styles And Conflict Management Styles Of University Administrators At A Large Flagship University, Sandra L. Gillilan

Theses and Dissertations--Educational Leadership Studies

As pressures continue for colleges and universities to find new ways of doing business, the calls for change heighten and the potential for conflict ensues. The purpose of the research study was to explore change as conflict via an exploration of organizational change related to preferred cognitive style, as measured by the Kirton Adaption-Innovation (KAI) instrument, and conflict management style, as measured by the Rahim Organizational Conflict Inventory-II (ROCI-II) instrument. The two instruments were administered to 72 university administrators at a large flagship university. The results indicate that the preferred cognitive style of university administrators is not significantly different from …

The Relationship Of Principal Conflict Management Style And School Climate, Miriam Miley Boucher

Theses and Dissertations

Using a mixed-methods design, this study examined conflict management styles of elementary school principals in South Carolina and the relationship of conflict management style and school climate. The Rahim Organizational Conflict Inventory-II,

Form B, which identifies five styles of managing conflict, was used to determine principal conflict management style preferences. Eight indicators on the South Carolina school report cards were used to measure school climate. Seven principals were interviewed to obtain additional information on conflict management style preferences. Quantitative data were analyzed using descriptive statistics and the Spearman's rho statistic. Interviews were transcribed and analyzed to provide qualitative data. Principals …

Conflict Management Styles In An Hbcu Hsi Community College Setting, Natasha P. Schmittou

Theses & Dissertations

The purpose of this quantitative study is to investigate the conflict management styles in an HBCU and HSI community college and how gender, power position, age, educational level, and ethnicity influence conflict management. A convenience sample of 80 administrators and 220 subordinates completed an electronic demographic survey and the Rahim Organizational Conflict Inventory-II measuring conflict management styles— integrating, obliging, dominating, avoiding, and compromising. Nahavandi’s (2003) transformational approach to leadership which is sister to the Leader-Member Exchange (LMX) Theory approach emphasizes the importance of developing and maintaining relationships between leaders and followers. Main findings showed differences in conflict management styles between …

Virtual Simulation In Leadership Development Training;The Impact Of Learning Styles And Conflict Management Tactics On Adult Learner Performance, Paul G. Putman

ETD Archive

Adult learners can develop leadership skills and competencies such as conflict management and negotiation skills. Virtual simulations are among the emerging new technologies available to adult educators and trainers to help adults develop various leadership competencies. This study explored the impact of conflict management tactics as well as learning styles on the efficacy of virtual leadership development training.In this quantitative study, participants (n=349) completed electronic versions of both the Power and Influence Tactics Scale (POINTS) and the Kolb Learning Styles Instrument (KLSI). Results of participant scores for both instruments were compared with scores from a virtual leadership simulation. Performance within …

Using Peer Mediation As A New Alternative For Conflict Resolution: The Effects On Students' Behaviors And Attitudes, Shanika Anicia Testamark

Sociology & Criminal Justice Theses & Dissertations

During the recent years, countless incidents regarding school violence have captured the attention of many, and have disrupted the lives of numerous young students in the United States. In an effort to rebuild a healthier and safer school climate in America schools, many studies have been conducted on peer mediation programs. Peer mediation programs were developed to educate students on how to resolve conflicts constructively.

The purpose of this study was to examine whether the implementation of a peer mediation program called Project S.T.O.P (Students Teaching Options for Peace) could reduce school violence and students' aggressive behaviors and attitudes. To …

Exploring Interethnic Dialogue Design, Stephen Hiroshi Gilchrist

Dissertations and Theses

Dialogue is a process that can help change the culture of our organizations and communities to better respond to interpersonal and intergroup conflict. Dialogue brings people together, in a safe environment, to reflect on and transform their assumptions that are often the root cause of conflict. Deepening the understanding of interethnic dialogue and conflict resolution can have a significant effect, not only in our organizations and local communities, but in helping create a strong and vibrant democracy.

Many organizations across the United States are currently involved in organizing interethnic dialogues. Each organization has developed a unique approach to the design …

Challenging The Boundaries Of Academic Discourse, Charles Henry Williams

Theses Digitization Project

This thesis suggests other ways of helping students resist blind submission to the discourse of the university. The primary objective is to discuss meaningful ways of transforming composition classrooms into counter hegemonic cultural environments where students can critically examine the complications of cultural dynamics and power relations within the communication process.

A Comparison Study Of The San Francisco Community Board Whole Schools Conflict Resolution Project, Kimberli Huston

UNLV Theses, Dissertations, Professional Papers, and Capstones

The key purpose of this study was to compare and contrast the San Francisco Whole Schools Conflict Resolution Project to the School Mediation Program utilized in Clark County, Nevada. The evaluation further assessed the impact the San Francisco Project had on incidents of school-related violence in order to project these figures to the Clark County Program.

The methods used in this evaluation included a review of the implementation processes and training components for each conflict resolution program. The researcher also conducted a pre- and post- training analysis of San Francisco Unified School District incidents of school-related violence. Additionally, the Clark …

Student Perceptions Of Conflict Resolution Instruction, John Scott Forbes

Theses & Honors Papers

Today many of the Nation's youth exhibit poor conflict resolution techniques. Some students with emotionally/behaviorally disorders have never been taught appropriate ways to handle day to day conflicts while other students have been exposed to elective classes on social skills and conflict management. The literature states that there are effective and comprehensive curriculums to handle the instruction of conflict resolution skills. Through a series of interviews with students who have and have not been exposed to conflict resolution curricula, this study explored the differences those curricula had on the students compared to another group of students who hadn't been exposed …