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Performance Evaluation Models For Strategic Decision-Making: Towards A Hybrid Model, Geraldina Villalobos Quezada

Dissertations

Performance management systems serve strategic, administrative, and developmental purposes; therefore, their role in an organization cannot be overestimated. As a function of this strategic role, different evaluation models have been developed and implemented by organizations: BSC, CIPP, TQM, Six Sigma, and AOP.

Following a review of current evaluation theory and practice models that focus on improving strategic decision-making in organizations, four research questions were developed that sought to identify the interrelationships, evaluation components, evaluation indicators, data collected to support the evaluation,evaluation implementation protocols, quantitative and qualitative analyses, outcomes, and critical factors of the BSC and CIPP models.

A multiple case …