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Customer Satisfaction Index Of Singapore 2010: Q2 Results, Customer Satisfaction Index Of Singapore 2010: Full Year Overview Aug 2010

Customer Satisfaction Index Of Singapore 2010: Q2 Results, Customer Satisfaction Index Of Singapore 2010: Full Year Overview

Research Collection Institute of Service Excellence

The Institute of Service Excellence at Singapore Management University rolled out the Customer Satisfaction Index of Singapore for companies in 8 key economic sectors in 2007. 2010 marks the introduction of a quarterly measure-and-release system. Each quarter, end-users of companies from two economic sectors are surveyed. The results are estimated and analysed for release in the same quarter. The national score will be released in the first quarter of the following year. Sectors measured in the second quarter of 2010 are Transportation & Logistics and Education. CSISG company scores draw upon face-to-face interviews with consumers of the companies’ products and …


Global Project Management: Pedagogy For Distributed Teams, Benjamin Kok Siew Gan, Randy Weinberg, Selma Limam Mansar May 2010

Global Project Management: Pedagogy For Distributed Teams, Benjamin Kok Siew Gan, Randy Weinberg, Selma Limam Mansar

Research Collection School Of Computing and Information Systems

This paper reflects on pedagogy for teaching collaborative global projects across universities in different countries. Over a period of four years, students at three universities - one in the United States, one in Singapore and one in the Middle East - enrolled in a course called "Global Project Management". In this course, coordinated across locations, students experience a global project with distant team members. We describe the course experience and student perceptions of the requisite skills, collaboration tools and challenges bearing on effective global project work.


“Math Is Hard,” Said Mrs. Ford; “Not For Me,” Said Mrs. Honda: Does Culture Matter In Teaching And Learning In Elementary Mathematics?, Shamah Md-Yunus Apr 2010

“Math Is Hard,” Said Mrs. Ford; “Not For Me,” Said Mrs. Honda: Does Culture Matter In Teaching And Learning In Elementary Mathematics?, Shamah Md-Yunus

Faculty Research and Creative Activity

This article is a discussion of the practices of teaching and learning in elementary mathematics from the perspectives of Eastern and Western cultures. It focuses on the differences in teaching pedagogy in math between the United States and three Asian countries: Singapore, Japan, and China.


Singapore Management University Report To Stakeholders 2010 - 2011, Singapore Management University Jan 2010

Singapore Management University Report To Stakeholders 2010 - 2011, Singapore Management University

Report to Stakeholders

The past year has been one of transition for SMU. We celebrated the University’s first ten successful years and looked forward to our second. I bade farewell to Professor Howard Hunter our previous president and to Dr Richard Hu our previous chancellor, as I welcomed Professor Arnoud De Meyer and Mr Yong Pung How into these offices. More recently, we held our last Patron’s Day with Singapore’s former President S.R. Nathan as Patron, and I look forward to greeting President Tony Tan as our new Patron. It has also been a year in which we left behind the role of …


“Math Is Hard,” Said Mrs. Ford; “Not For Me,” Said Mrs. Honda: Does Culture Matter In Teaching And Learning In Elementary Mathematics?, Shamah Md-Yunus Jan 2010

“Math Is Hard,” Said Mrs. Ford; “Not For Me,” Said Mrs. Honda: Does Culture Matter In Teaching And Learning In Elementary Mathematics?, Shamah Md-Yunus

Faculty Research and Creative Activity

This article is a discussion of the practices of teaching and learning in elementary mathematics from the perspectives of Eastern and Western cultures. It focuses on the differences in teaching pedagogy in math between the United States and three Asian countries: Singapore, Japan, and China.


Language Learning Interest At A New Management University In Multilingual Singapore, Glenn Wharton Jan 2010

Language Learning Interest At A New Management University In Multilingual Singapore, Glenn Wharton

Research Collection Lee Kong Chian School Of Business

The purpose of this article is fourfold: first, to report on a university-wide survey assessing demand among bilingual undergraduates for foreign language study in a management university in Singapore; second, to determine those factors influencing students' foreign language choice and also those influencing decisions not to pursue foreign language study; third, to discuss how the results contribute to curricular planning for foreign language provision; and fourth, to provide readers with a non-U.S. or European perspective on the issues of foreign language learning interest and choice. Using an online survey, results from 708 respondents indicated that, although already bilingual, an overwhelming …