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University Student Administration And Quality Improvement - A Holistic Approach, Narottam L. Bhindi, P Shanahan

Faculty of Education - Papers (Archive)

This paper explores links between quality in student administraiton with overall university quality. It identifies the need for a holistic approach to quality improvement in student administration within Australian universities. It suggests that the challenge for quality improvement is to first develop a knowledge of stakeholders' conceptions of quality and then design matching quality improvement processes and procedures within a 'learning organisation' context. Further, it argues that long term success in the area of quality improvement will be determined by 'authentic leadership' within a context of organisational cultural change.