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Examining Perceptions Of Service Quality Of Student Services And Satisfaction Among International Students At Universities In Indiana And Michigan, Mordekai Ochieng Ongo

Dissertations

Problem

Universities in the United States face financial constraints, intense competition for students, declining student enrollment, and constant student attrition. However, an increasing number of international students seek higher education abroad, especially in the U.S. Providing quality services to these international students might help institutions attract and retain more of them. Unfortunately, little empirical research has been done on international students’ perceptions of service quality, especially of non-academic services. This study fills that gap by using a modified SERVPERF questionnaire to investigate international students perceived service quality and satisfaction at eight universities in Indiana and Michigan.

Method

The purpose of …

Relationships Among Expectations Of Reentry Problems Of International Students Living In On-Campus Apartments And Off-Campus Housing At Andrews University And Selected Student Characteristics, José R. Bourget-Tactuk

Dissertations

Problem. Andrews University has maintained a large international student population throughout the years, but no previous study exists that examines expectations of reentry problems among international students. Consequently, neither has there been data collected on important demographic variables influencing the sojourn experience of this group, nor does there exist information about relationships among demographic variables and specific reentry areas that shape the students' expectations about the return home.

Method. The Expectations of Problems Upon Return to the Home Country Among International Students at Andrews University survey instrument was developed. Descriptive statistics were used to discover demographic characteristics and frequency of …