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Understanding Design Thinking As An Approach To Solving Problems At A Large Public University, Ryan Matthew Torma

All Electronic Theses and Dissertations

This dissertation investigated how designers, leaders, and clients at a large public research university enacted and perceived the value of design thinking as an approach to solving problems. A review of the literature found interest but little research in how design thinking may help higher education institutions address complex problems. The researcher visited the university, gathered documents, viewed and photographed work spaces used for design thinking, and conducted semi-structured interviews with 16 people at the university. Participants’ responses were recorded and transcribed. The gathered data was analyzed for themes. Participants described enacting design thinking through Design Challenge events, using design …