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Creating Changes In Organizational Culture: The Role Of Three Types Of Teaching And Learning, Sheila Gordon

Masters Theses

The purpose of this thesis was to describe my experiences as part of a team that assisted the Careville Health System plan and implement an organizational culture change effort. This was not considered an empirical research study; it was, rather, a recording of my personal experiences, reflections, and served as a documentation of such. This change effort was designed to assist the staff in creating an improved culture of customer service delivery to patients, their primary customers.

This thesis reviewed two theoretical frameworks used to assist the organization’s change efforts: Schein’s (1992) model of organizational change and Peters and Armstrong’s …