Education Commons^™

How University Department Heads Have Encountered And Overcome Adaptive Challenges In Student Persistence: An Application Of Critical Incident Technique, Kevin L. Flora

Theses and Dissertations--Education Sciences

In the United States, the average attrition rate from freshmen to sophomore year for a 4-year university is 21.7%. After freshmen year, the dropout rate raises to 41% before graduation (National Center for Educational Statistics, 2014). As an administrative appointment, the department head is in a unique position to work with the university and college-level executives to lead faculty in better student persistence efforts. However scholarly inquiry on the relation of student persistence and department heads is lacking. Gmelch (2004) says “academic leaders may be the least studied and most misunderstood management position in the world” (p. 74).

The purpose …