Education Commons^™

Chat Services And Covid-19: Trends In Ask A Librarian, Judith L. Kuhns, Sarah Dockray

Faculty Scholarship and Creative Works

Our nation has been reeling since March 2020 when the stay-at-home orders were put into effect due to the spread of Covid-19. As a result, both public and academic libraries were closed to the public. There was a need for libraries to respond to their communities' calls for access to the internet, e-books, laptops, e-readers, e-textbooks, and more. The libraries' responses were remarkable. Wi-fi hotspots were set up, technology lending was put in place, mail to home and curbside services were expanded, craft kits were mailed, Zoom sessions of story hours and information literacy sessions were presented. In order to …