Education Commons^™

Overcoming Fraud & Dishonesty In The Hospitality Industry, James Peter Murphy

Conference papers

The licensed industry is an increasingly competitive market place, many bars have responded by empowering staff and undertaking structural and management reforms in recent years. Undoubtedly, these changes have significantly raised the levels of customer service and enhanced customer satisfaction. Paradoxically these changes, combined with the responsibilities allocated to bar staff and management to supervise and manage bars with autonomous control have created more fertile conditions, scope and opportunity for dishonest actions by staff members.

The way licensed premises approach the issue of staff fraud is changing in response to the increased risk. Many bars have historically been anxious to …

What Is Required To Optimise Professional Development Opportunities For Academic Staff In A Specific College In The Further Education Sector?, Anne O'Donohue

Theses

The main aim of this research was to identify what was required to optimise professional development for the academic staff of Liberties College, a college in the further education sector. This research was a case study, focusing on the micro, one case on one site, with the emphasis on understanding the unity and the wholeness of this particular case. The theoretical perspective applied therefore, was constructionist and the research methods interpretive in design.

The research design was mainly qualitative though there was also a quantitative element in part of the questionnaire which was followed up by semi-structured interviews. The relevant …

Staff Mentoring At Dit: A Review Of Four Programmes, Leslie Shoemaker

Level 3

Staff Mentoring at the Dublin Institute of Technology is quite ambiguous in terms of its definition and purpose, as well as the impact it has with retention issues. The purpose of this paper is to provide a research review regarding the profile of the typical first-year student as well as to compare four current staff-mentoring programmes in DIT Kevin Street.