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Olivet Nazarene University

Organizational Citizenship Behavior

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Full-Text Articles in Education

Advocating For The Middle Man: An Explication Of Chair Perceptions On Overcoming Emotion At Work, Brittany Armstrong May 2022

Advocating For The Middle Man: An Explication Of Chair Perceptions On Overcoming Emotion At Work, Brittany Armstrong

Ed.D. Dissertations

The researcher’s study aimed to understand the perceptions of private university department chairs when engaging with emotional intelligence (EQ) at work. The qualitative approach provided the boundaries for the voice and the experience of the participants as the researcher collected interviews, department meeting minutes, and department program reviews from a sample of five department chairs across three, private universities. The following departments served as the study’s population: mathematics, family and consumer science, business, education, and modern languages. Findings revealed participants perceived job satisfaction through the mediator of emotion. Participants identified the emotional challenges of department chair and perceived emotion within …


The Relationship Between Leadership Behaviors, Trust In Leadership And Teacher Organizational Citizenship Behavior, Tonia Y. Havard-Dew May 2021

The Relationship Between Leadership Behaviors, Trust In Leadership And Teacher Organizational Citizenship Behavior, Tonia Y. Havard-Dew

Ed.D. Dissertations

As greater accountability is placed on school districts, in response to the increased demands of federal and state policies and mandates, teacher workloads and responsibilities have been increased to meet those demands. School districts rely on teachers’ commitment to students’ educational pursuits and their willingness to demonstrate behaviors that exceed their formal role expectations to facilitate student success. These behaviors, known as organizational citizenship behaviors (OCB), cannot be required, but play a critical role in ensuring a district’s success. The purpose of this quantitative study was to examine the relationship between teachers’ trust in their administrator and teachers’ OCB through …