Education Commons^™

Relations Between On-The-Job Stress, Mental And Physical Health, And Job Satisfaction Of Correction Officers, Sarah Chandebal

Theses and Dissertations

This research study aimed to examine the direct and indirect relationships between on-the-job stress, physical and mental health, and job satisfaction for correction officers. Correction officers have one of the most stressful jobs in law enforcement, however, they are one of the most understudied groups in their field. It is therefore important to examine how stress can affect these correction officers. In this study, the predictors of stress for correction officers were discussed, along with the impact that this stress can have on their physical and mental health. Ultimately, as their health declined, it was hypothesized that the job satisfaction …

Job Stress Effects On Job Satisfaction And Attrition In 9-1-1 Call Centers, Damarys Jaile Gilligan

Theses and Dissertations

In 9-1-1 call centers across the nation the personnel shortage has become a crisis. The nature of the job of a 9-1-1 telecommunicator is stressful due to the high volume of emergency calls. This applied dissertation was designed to learn if there is a relationship between job stress, burnout levels, and job satisfaction in 9-1-1 telecommunicators. This was a nonexperimental quantitative survey research with a correlational approach. The population was a nonprobability convenience sample recruited through the Survey Monkey Audience platform. Data was collected at one point in time. A total of 37 participants took part in the study. All …

Alternate Route - An Examination Of Alternatively Certified Teachers' Job Satisfaction And Self-Efficacy, Adrienne W. Mcelroy

Theses and Dissertations

This applied dissertation was designed to examine the job satisfaction and self-efficacy of alternatively certified teachers in a rural, midsize, public school district in Florida. The examination will include the relationship between job satisfaction and self-efficacy. The results of this study aim to provide school officials with a better understanding of the role alternatively certified teachers fill during the teacher shortage facing our nation.

The researcher utilized two existing surveys. The Job Satisfaction Survey (JSS) was developed by Paul Spector. The JSS further delineates job satisfaction into two subscales: intrinsic and extrinsic job satisfaction. The Teachers’ Sense of Efficacy Scale …

Exploring Factors Related To Customer Service Representatives’ (Csrs) Performance In Call Centers., Ruth R. Jayson-Polk

Theses and Dissertations

This study provides critical research on individual change and its impact on individual performance using the ADKAR change management model. This applied dissertation was designed to research improvement in call monitoring performance scores between two groups of customer service representatives’ (CSRs): the experimental group receiving the ADKAR change management intervention, and the control group, who did not receive the ADKAR change management intervention. The ADKAR change management model (Hiatt, 2006) provided the theoretical framework for the study.

The literature review revealed that change management is a critical component of organizational change but is driven by individual change. The literature informs …

Measuring Employee Job Satisfaction During Workplace Downsizing, Trina Sanders

Theses and Dissertations

This applied dissertation was designed to examine the effects of workplace downsizing on employee job satisfaction among men and women and employees of different age groups. Results from an employee survey conducted annually by the organizational site indicated that employees had high stress levels, low employee satisfaction and morale, negative attitudes, and a lack of trust of leadership following employee downsizing at the company. The purpose of this quantitative study was to examine the effects of workplace downsizing on employee job satisfaction to determine any differences by gender or age group.

The study utilized a quantitative, descriptive, comparative methodology using …

Job Satisfaction, Organizational Stress And Use Of Force Attitudes Among Patrol Officers In North Carolina, Zachary James Lechette

Theses and Dissertations

This applied dissertation was designed to examine whether relationships existed between self-reported job satisfaction, organizational police stress and attitudes toward the use of force among urban non-supervisory local law enforcement patrol officers in North Carolina. A quantitative study of patrol officers (N = 137) from across North Carolina was conducted over a one-month period in the summer of 2018.

The researcher administered a combined survey instrument measuring job satisfaction, organizational police stress and use of force attitudes to local law enforcement patrol officers in North Carolina. The researcher administered the survey to participants at six different local law enforcement agencies …

Best Practices Of Actively Engaged Volunteers Within A Megachurch, John M. Chase

Theses and Dissertations

In the realm of churches, recruiting, engaging, and retaining volunteers is essential for

churches to thrive. This applied dissertation was designed to identify best practices for

recruiting, engaging, and retaining volunteers within a megachurch. Both quantitative and qualitative methods were used to identify those factors that draw people to volunteer, keep them volunteering, and lead to their work satisfaction while they volunteer in a megachurch. The effect of demographics on volunteer satisfaction and engagement were also identified. The final product of this study was a set of best practices for any church to use to improve its volunteer program.

The …