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Exploring The Implementations Of Hidden Disability Assistance Program In Australian Airports, Aliyu Mohammed Tata, Dr Matthew Ebbatson, Prof Christopher Fluke

International Journal of Aviation, Aeronautics, and Aerospace

A small but increasing number of airports have implemented a hidden disability assistance program (HDAP) and issued sunflower lanyards to allow airport staff to recognize their travelers who have a hidden disability (HD) and may require special needs transiting through airport terminals. Airports employees are required to become aware of the challenges that travelers with an HD may face to provide appropriate support to meet their needs. A vital part of the overall program is the provision of training to airport ground staff so they may render appropriate and effective assistance. Several studies have investigated the challenges airline travelers with …