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Engaging Online Learners Through A Technological Competencies Training For Student Services Professionals: An Action Research Study On Professional Development, Doungchit Sakoonphong
Engaging Online Learners Through A Technological Competencies Training For Student Services Professionals: An Action Research Study On Professional Development, Doungchit Sakoonphong
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The purpose of this study was to understand Student Services professionals’ perceptions of their technological competencies as they engage with students online and what an institution in the California community college system could do to develop technological competencies in Student Services classified professionals. Three questions guided this study and they were: (1) what technological competencies do California community college Student Services professionals indicate they have in order to engage with students online, (2) how does an online professional development training course increase technological competencies in California community college Student Services professionals so that they can engage with students online, (3) …